Returns Policy

What we accept

We accept returns only for products that are defective when delivered:

• Boxes that are crushed, torn, delaminated or wet because of a manufacturing fault
• Wrong size, wrong board (brown or white) or wrong quantity compared with the confirmed order
• Printing that does not match the artwork you approved
• Glue or stitching that fails, or a box that does not fold or lock properly

What we do not accept

• Change of mind, over-ordering, or a size that turned out not to fit your product
• Damage after delivery, such as poor storage, moisture or misuse
• Normal variation in corrugated board: small dimension tolerances, slight colour differences between print runs, and natural variation in kraft board colour
• Printed or custom orders where the artwork was approved and the product matches it

How to report a defect

1. Contact us on WhatsApp within 48 hours of delivery.
2. Send your order number and clear photos of the defect and the bundle label.
3. We review your report within 2 working days. We may ask to collect a sample.

What we do if the defect is confirmed

We will replace the defective boxes at no cost. If a replacement cannot be made, we will refund them through the same method you paid with. We cover the return shipping and the delivery of the replacement.

Replacement or refund applies to the defective quantity only, not the whole order. Please keep the defective boxes and their packaging until we have reviewed the claim.